Accessibility Statement

Effective date: March 29, 2026  ·  Last reviewed: March 29, 2026

1. Our Commitment

Nigella Health is committed to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation (O. Reg. 191/11). We strive to ensure that persons with disabilities have access to our services in a manner that respects their dignity and independence.

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, as referenced in the AODA's Information and Communication Standards.

2. Current Accessibility Features

This website has been designed and developed with the following accessibility features:

Keyboard Navigation

• All interactive elements are reachable and operable via keyboard alone
• A visible focus indicator is provided for keyboard users
• A "Skip to main content" link appears at the top of each page to allow keyboard users to bypass repeated navigation

Screen Reader Support

• Semantic HTML5 elements are used throughout (landmarks: header, nav, main, footer)
• All images include meaningful alt text; decorative images are marked aria-hidden="true"
• Form inputs are associated with visible labels
• ARIA roles, states, and properties are used where native HTML semantics are insufficient
• The mobile navigation drawer uses aria-expanded, aria-controls, and inert to convey state to assistive technologies

Colour and Contrast

• Text and interactive element colour contrast ratios meet or exceed the WCAG 2.1 Level AA minimum of 4.5:1 for normal text and 3:1 for large text
• Colour alone is never used as the sole means of conveying information
• A dark mode variant is provided, responsive to the user's operating system preference (prefers-color-scheme: dark)

Motion and Animation

• Animations and transitions are suppressed for users who have enabled the "Reduce Motion" setting in their operating system (prefers-reduced-motion: reduce)

Typography and Readability

• Text is sized in relative units (rem) and scales with the user's browser font size preferences
• Sufficient line spacing and paragraph spacing is maintained throughout
• Language is declared in the lang attribute of the HTML element (lang="en-CA")

Responsive Design

• The website is fully responsive and functional on all screen sizes, from mobile phones to large desktop displays
• Content is accessible without horizontal scrolling at standard viewport widths

3. Known Limitations

While we strive for full accessibility, some areas may not yet meet all WCAG 2.1 Level AA criteria. Known limitations include:

• Third-party booking and scheduling tools embedded or linked from this site may have their own accessibility constraints that are outside of our direct control. We actively encourage our service providers to maintain accessible platforms.
• Some older PDF documents linked from this site may not be fully accessible. If you require a document in an accessible format, please contact us and we will provide an alternative.

We are actively working to address all known issues and continually improve the accessibility of this website.

4. Multi-Year Accessibility Plan

As required under the AODA, Nigella Health maintains an ongoing commitment to accessibility improvement. Our current priorities include:

• Annual accessibility reviews of this website against WCAG 2.1 Level AA
• Ensuring all new content added to the website meets accessibility standards at the time of publication
• Reviewing and updating this Accessibility Statement annually or whenever significant changes are made to the site
• Assessing and improving the accessibility of third-party tools used in our practice

5. Accessible Customer Service

We are committed to providing accessible customer service in accordance with the AODA's Customer Service Standard. This means we will:

• Communicate with patients in a manner that takes their disability into account
• Welcome the use of assistive devices in accessing our services
• Welcome the presence of support persons
• Provide documentation and health information in alternative formats upon request
• Accept feedback about the accessibility of our services and respond promptly

6. Alternate Formats

Information available on this website can be provided in accessible formats upon request. Please contact us (see Section 8 below) and we will work with you to provide the information in a format that meets your needs in a timely manner and at no additional cost.

7. Feedback and Complaints

We welcome feedback on the accessibility of the Nigella Health website and our services. If you encounter accessibility barriers or wish to request an accommodation, please let us know. We are committed to responding to accessibility feedback within 5 business days.

If you are not satisfied with our response to an accessibility concern, you may file a complaint with the Accessibility Directorate of Ontario.

8. Contact Us

To request accessible formats, report accessibility barriers, or provide feedback:

• Email: accessibility@nigellahealth.ca
• Phone: Available upon request — please email to arrange
• Location: Mississauga, Ontario, Canada (virtual services available across all of Ontario)

9. Technical Specifications

This website relies on the following technologies for conformance with WCAG 2.1:

• HTML5
• CSS3
• JavaScript (ES5-compatible vanilla JS, no external dependencies)
• WAI-ARIA 1.1

The website has been tested in recent versions of Chrome, Firefox, Safari, and Edge, and with the VoiceOver (macOS/iOS) screen reader.